Shipping Policy
Thank you for visiting and shopping at Burley Gardens. Following are the terms and conditions that constitute our Shipping Policy.
We provide shipping within the United Kingdom shipping only.
At BURLEY GARDENS we value each and every single customer.
Our top priority is making sure the items get delivered to our customers as soon as possible.
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.
SHIPPING COSTS
Shipping cost – Free shipping.
We do not charge anything for shipping.
Order Confirmation:
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment. As soon as we receive your order, we automatically prepare it for shipment (within 1-2 business days), and then we will process the charges and submit the order for dispatch.
“At Burley Gardens, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers at United Kingdom and make sure that you deserve the most quality levels of responsiveness at any time”
SHIPMENT CONFIRMATION :
You will receive a Shipment Confirmation email once your order has shipped containing your Tracking number(s). The tracking number will be active within 24 hours.
ORDER TRACKING
When we will start your transfer, you will get a tracking number with your order with which you can learn about your order position until you get your order hands.
Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
PARCELLS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
ITEM NOT RECEIVED :
If you’ve successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered. You’d wish to contact the carrier to hunt out your Bags as once the item is bagged we have control over it (once it’s by the carrier), but if still persists kindly email
sales@burleygardens.co.uk
we’ll try our best.
Sometimes tracking information won’t be available. These technical issues are that the tracking information isn’t updated on the app. In such cases, if still unable to locate your item, contact us at sales@burleygardens.co.uk we’ll assist you.
Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order.
Handling, Transit, and Order Cut-off Time:
Handling time 1-2 Days (Monday to Friday)
Transit time 2-3 Days ( Monday to Friday )
Order cutoff time: 5:00 PM
We use DPD and Royal Mail Shipping services
HAVE ANY RESTOCKING FEES?
No, we don’t have any restocking FEE.
TAX:
We do not impose any taxes. All taxes are already included in the product price.
Please contact us at the address below if you have any questions or complaints:
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Contact Us:
Address: 9 Brading Way, Purley on Thames, Reading, Berkshire, RG8 8BS, United Kingdom
Phone: +44730 049 4155
Email: sales@burleygardens.co.uk