Refund & Return Policy

This policy sets out the returns policy for goods or services purchased through the online store operated by burleygardens.co.uk

We appreciate your visit to burleygardens.co.uk – Gardening Tools & Decorations Store. We want to ensure that you are completely satisfied with your purchase, and we are aware that mishaps can occur. As a result, we have a comprehensive return and refund policy that takes into account all possible scenarios.

30 DAYS SATISFACTION GUARANTEE

We provide a 30-day satisfaction guarantee, allowing you to request a return or exchange within 30 days of purchase. Please contact with us if you are dissatisfied with your purchase, and we will do everything in our power to rectify the situation.

 If you want to cancel your order you must notify Burley Gardens before returning any items.

ITEM RETURNABLE:
If the following conditions are met, you can return or exchange any Gardening Tools.

  • The item needs to be in its original, undamaged packaging.
  • The item needs to be in the same state it was in when it was received.
  • The original receipt or proof of purchase is required.

 

Warranty on purchases

We offer the following warranties on purchases of goods:

  • Goods will be of satisfactory quality;
  • Goods will be fit for a particular purpose;
  • Goods will match the description;
  • Goods will match a sample;
  • Goods will match the model;
  • Goods will be installed correctly;
  • We have the right to supply the goods;
  • Goods will remain at our risk until they are delivered to you;
  • Any express warranties will be honored;
  • We have clear title to the goods;
  • Goods do not have any undisclosed securities;
  • You will have the right to undisturbed possession of the goods;
  • We guarantee the availability of repairs and spare parts for purchased goods.

 

If the item you have received is damaged, defective or not as described on the website, you will receive a full refund. 

If you think you have received the wrong seeds, gardening tools and accessories or you have any queries – simply contact us by phone (+44 7300494155) or email (sales@burleygardens.co.uk)

WRONG ITEMS

In the event that you received the incorrect item, please get in touch with us right away. We will make arrangements to have the correct item shipped to you as soon as possible. In addition, we will provide you with a pre-paid shipping label so that you can return the defective item to us.

EXCHANGES
If you would like to exchange an item, please get in touch with us and we will walk you through the steps. We will only accept exchanges for damaged, faulty.

REFUNDS
We will process your refund as soon as possible if you are eligible. Please be aware that, depending on your bank or credit card provider, the refund may not appear immediately on your original payment method.

OUR DEDICATION:

We use industry-standard security measures to safeguard your data and take your personal and financial information security very seriously. We never give or sell your personal information to any third parties because we respect your right to privacy.

We guarantee the high quality of our products and make it easy to return them. If under any circumstance you are not totally happy with your buy, we will work with you to make it right.

We value honesty and open lines of communication with our clients. Please don’t hesitate to get in touch with us if you have any questions or concerns about our products or services. Our helpful customer support team will respond to your inquiries as soon as possible and is always available for assistance.

We want to earn your confidence and become your go-to source for pet accessories. We appreciate your choice and look forward to serving you and your pets.

How long before a refund shows on my card?

All refunds can only be applied back onto the card that was used to purchase your order; refunds are processed once all of the criteria found on this page relating to the reason for a refund have been met. Please note from the point where a refund is processed by our team it can take up to 7 working days to show up on your bank account statement

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@burleygardens.co.uk

 

My order has arrived damaged?

We very rarely have items damaged in transit, however should this occur then you need to notify us by email within 30 days of receipt of the goods including any digital photographs showing the outer box which the goods arrived in and any visible damage which has incurred, please ensure you are able to provide these before ordering. Once you have notified us of a problem we will reply back to you within 48 hours outlining how we will resolve this problem quickly and efficiently for you. 

 

My order does not contain all of the items ordered?

On occasion we may be unable to send all of your order together, if this is the case we will notify you of this and provide details of when you can expect to receive the rest of your order. This will be detailed either on your invoice which can be found in your parcel or in a document enclosed pocket on the outside of your parcel or via the email address you supply with your order.

 

You have sent me an incorrect item?

If you believe that the item you have been sent is not the correct item which you ordered then please contact us immediately by email within 30 days of receipt of your order, you may be required to provide a digital photograph.

 

I have just received my order but no longer require it?

If you wish to return your order then you must notify us within 30 days of receiving your order by email. All items can be returned within this period providing the items have not been used in any way, is not damaged and is still in its original unopened packaging.

Customer Remorse(For your responsibility)

Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake, doesn’t need anymore or if the wrong products are so that we can evaluate the issue and make it right. The Re-stocking fee is £0.00.

 

Damages and issues ( Defective Products )

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is £0.00 and the Re-stocking fee is £0.00.

Exchanges(if applicable)

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

RETURN METHOD:

Customer return product: By Mail

HOW CAN YOU GET YOUR RETURN SHIPPING LABEL:

1. Defective Product –

Download and Print

2. Customer Remorse –

Customer responsibility

 

CUSTOMER SERVICE

Customer service is available to answer any questions or address any concerns you may have regarding our return and refund policy. We value your comments and suggestions and are committed to making your shopping experience the best it can be. If you need any assistance, please don’t hesitate to get in touch with us at any time.

 

Contact Us:

Address: 9 Brading Way, Purley on Thames, Reading, Berkshire, RG8 8BS, United Kingdom

Phone: +44 730 049 4155

Email: sales@burleygardens.co.uk